FAQ
Most frequent questions and answers
Delivery charges begin at $150 and will be adjusted based on time, location, labor required, and equipment involved. We offer two type of delivery services, Premier and Basic (details below). Our clients are welcome to pick the rental items up at our warehouse facility for $40.
Basic Delivery is the standard rental rate (customer is responsible for setup and breakdown of equipment.) For this service we deliver to the ground floor, front of house/carport area, etc. All items must be returned to delivery location. This service begins at $150.
Premier Delivery is for single setup and single breakdown of equipment. Additional setups/moves will incur additional charges. Price varies on location, time and labor required.
** Please note we do not provide setup for china, glassware, flatware, or linen (unless you hire Premier’s servers for the event).
We offer delivery services for your convenience. Please confirm any specific time requirements with your venue if applicable. It is the client’s responsibility to discuss the details for delivery and pickup with your venue as you are the contracted party for that location. Any pickup after 11 PM may incur an additional charge.
For your convenience, we deliver the day before and pick up the day after your event to allow for a less stressful set up and breakdown for you and to accommodate high traffic periods.
Premier wedding rentals requires a credit card be on file for the rental of our equipment. The card ensures the return of our equipment at the end of the rental period. If the items should be returned damaged or not returned at all, a replacement charge will be charged to that card within 7 days of the rental.
Should items be missing, broken or damaged, you will be notified of all additional charges by phone or email. Items will be billed to the credit card on file if they cannot be replaced/returned within 7 days of rental. For example, if wax from candles drips on linens, or holes are made from pinning linens the client is responsible for any cleaning charges that are associated with that item. If item cannot be cleaned, then replacement charges will be assessed.
All appointments are by appointment only and typically scheduled Monday – Friday (although some Saturdays are available). Contact us to schedule an appointment.
In order to secure rental items, we require $200 non-refundable deposit which is secure the date. The remaining amount is due 20 days prior to the event. If the event date is less than 20 days away, the total balance is necessary to secure the rental items. We may be able to add or slightly alter your order upon request until 10 days prior. No changes can be made after the 10-day time period.
Payments can be made via any major credit card (Visa, MasterCard, Discover or American Express), cash or check. A credit card is required (on-file) for any rental transaction, regardless of payment type. NO PERSONAL CHECKS WILL BE ACCEPTED AS PAYMENT WITHIN 30 DAYS OF DELIVER